Here's a little information on our grading practises for used devices.
Anything we have listed as brand new is just as it says, brand new! Including original packaging and at most the device has been powered on to confirm it's working correctly.
We label an item like new when the condition of the item is as it would be from new, but is missing original packaging or accessories.
Products labelled as excellent would show minimal signs of use, with no excessive wear and no deep scratches. These devices still contain signs of use, but at a lower level.
These are the typical devices you see on the used market, showing more signs of use and often some sign of wear on the display. No cracks or faults are on these devices, but a regular amount of wear and tear is expected.
When the device has had an excessive amount of wear and tear, or shows heavy use to some parts of the device, they'll often find themselves graded as poor. These devices will not have any faults but could feature a small crack that wouldn't affect usability. Cracks to the device would be made clear on the product listing.
Sometimes we come across devices that are perfectly functional for most tasks but fail in certain areas that cannot be repaired. This might include a faulty Face ID or Touch ID sensor. Devices listed as faulty will have their faults listed so you're aware of what you're buying. These devices don't always have excess signs of wear and tear, and might be in great condition with just the fault causing this grade.